The information provided by you shall may be used by us to:

1.  Improve Quoodo B2B Marketplace customer experience and make us to support our users with easy, safe, smooth and customized website platform online shopping
2. Improve our services, content, design and other commercial /non-commercial features;
3.  Contact you / users for feedback on our current products and services or with possible new products and/or services’ offering
4.  "United Arab of Emirates is our country of domicile" and stipulates that the governing law is the local law.
5.  Visa and Master Card for payment will be accepted in AED(Arab Emirates Dirham) 
6.  We will not trade with or provide any services to OFAC and sanctioned countries.
7.  Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
8.  Cardholder must retain a copy of transaction records and Merchant policies and rules.
9. User is responsible for maintaining the confidentiality of his account information
10.  Send you information on our products, services and promotions;
11. Create various surveys and analysis in form of reports;
12.  By agreeing to the Terms of Use, the user agrees to receive promotional or transactional communication and newsletters from Quoodo B2B Marketplace
13.  The user can opt out from such communication and/or newsletters by contacting the customer services team or sending an email to support@quoodo.com
14.  Provide customer support and the services requested Ascertain how many people visit our website and user traffic analysis
15.  Resolve disputes, if any and troubleshoot;
16.  Avoid/check illegal and/or potentially prohibited activities and to enforce Agreements
17.  Provide service updates and promotional offers related to our services/products.
18. Comply with any court judgment / decree / order / directive/ legal & government authority /applicable law;
19.  Investigate potential violations or applicable national & international laws;
20. Investigate deliberate damage to Quoodo B2B marketplace app or its legitimate operation;
21.  Detect, prevent, or otherwise address security and/or technical issues;
22.  Protect the rights, property or safety and/ its Directors,employees and the general public at large;
23.  Respond to Claims of third parties;
24. The members of our corporate family and group, affiliates,service providers and third parties under a contract to provide joint services,contents and marketing communications;
25.  Other third parties to whom you explicitly require us to send the information;
26.  All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.

If you choose to provide us with the above mentioned information, you consent to the use, transfer, processing and storage of the information on our servers. The information provided by you shall be given to third parties for marketing purposes and other related activities without your prior consent. Though if you choose to make your profile visible, all information pertaining to your profile will be visible to third parties.

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries with respect to our services/content, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We will also send you email alerts from time to time to update you on new offers and other updates.
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources (third parties for this purpose may include our group /holding / subsidiary companies and or our service partners /associates). We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

PRODUCT PRICING

We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. Descriptions or performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of Quoodo B2B Marketplace and subject to change without prior notice.
 In the event that a Product is listed at an incorrect Price or with incorrect Information, due to an error in pricing or Product Information, we shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify the user of such cancellation.  
If the Website acknowledges your Order, the order amount will be charged to your Credit Card Account and the same will be notified to the user by email. The payment will be processed before dispatch of the Product that the user has ordered

PLACING ORDER FOR GOODS

While placing an order the user has to check the product description carefully. By confirming the order user consents to be bound by the conditions of sale mentioned in the product description.
the location at which Delivery of the item requested by User is to be correct and appropriate in all respects. In case of a non-delivery occurs on account of a mistake by User (i.e., wrong name or address or some other wrong data) any additional expense acquired for redelivery will be asserted
We will not be liable for the loss to the user or any third party suffers for a delay or failure to process the Order/s or deliver Goods due to inaccurate or incomplete details provided in an Order/s.
The User has to provide true and genuine data in all occurrences where such data. In the event that upon affirmation your subtleties are seen not as obvious (completely or partly), it has the privilege in its sole prudence to dismiss the registration and suspend you from patronizing the Services and/or other information without prior intimation whatsoever.
The User authorises Quoodo B2B Marketplace to contact them for any transactional purposes related to their order/account.
It is the responsibility of the Customer to ensure they are present at the time of delivery.

CREDIT/DEBIT CARD INFORMATION

We reserve the right to refuse to accept the Credit/Debit Card or, in such case Transaction is accepted, cancel the transaction, at our sole discretion. 
The Credit/Debit Card details provided by you for befitting from this services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit Card which is lawfully owned by you, i.e., in a Credit/Debit Card transaction, you must use your own Credit/Debit Card. The said information will not be utilized and shared by us with any of the Third Parties unless required for fraud verification/s or by Law, Regulations or Court Order. We will not be liable for any Credit/Debit Card Fraud. The Liability for use of the Card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

CHANGING YOUR PERSONAL INFORMATION 

You can access and modify your personal information by signing on to the website. We will not modify the information provided by you. However,we recommend that you update your personal information as soon as such changes are necessitated.

CONTENT COPYRIGHT 

Copying or reproducing the content without the permission of  Quoodo B2B Marketplace is illegal.

RETURN & REFUND POLICY

This policy is to provide directions for return and refund of customer orders

• All the return should be done within 45 days from the order has been dispatched
• Customer shall call on the WHATSAPP number (052 826 2303) or call up the sales person who acts as key point of contact.
• The original packing should be retained while a customer initiates a return of products. Quoodo E-commerce fz llc will have all the rights to refuse for accepting products if its damaged, or its original packing was tempered.
• Customer shall produce the original receipt / invoice of the delivered products
• Customer will not be charged for transportation or in any other means for product return(s)
• Customers should inform Quoodo E-Commerce FZ LLC  for a return as minimum of 7 working days.
• Your item must be unused and in the same condition that you received it to be eligible for a return. It also has to be in its original packaging.
• Once your return is received and inspected, We will also notify you whether your refund has been approved or rejected.
• If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
• No promotional products can be returned, replaced or refunded

This return and refunds policy is fully in compliance with the consumer protection (Law) of all the emirates of UAE

Late or missing refunds

If you haven't received your refund yet, double-check your bank account. Then contact your debit/ credit card company; your refund may take some time to be officially posted.
If you still haven't received your refund contact us at support@quoodo.com on the WHATSAPP No. 052 826 2303